Shipping policy
Shipping Policy — Verta Fit
Processing Time
Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order has been processed, and a separate email with tracking information once it ships.
Shipping Times
Because Verta Fit works with trusted fulfillment partners to bring you quality products at the best price, shipping times may vary depending on your location:
- Domestic (Australia): 7–14 business days
- International: 10–20 business days
Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, or high-demand periods (e.g. holidays, sales events).
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Free shipping for all products
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch.
Multiple Items
If your order contains multiple items, they may ship separately from different fulfillment centers and arrive at different times. This does not affect your total shipping cost.
Customs, Duties & Taxes
International customers are responsible for any customs fees, import duties, or taxes charged by their destination country. These are not included in the item price or shipping cost.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at [insert support email] with your order number so we can investigate with the carrier.
Incorrect Address
Please double-check your shipping address at checkout. Verta Fit is not responsible for orders shipped to an incorrectly provided address, but we're happy to help if you catch the error quickly after placing your order.